Intrahealth is committed to its customers and providing responsive customer support through a number of access channels including:

1. Toll free support line
2. Outside of business hours support line
3. Dedicated support email
4. Scheduled customer account visits
5. Resources accessible through the website
6. Training and upskilling services

Our aim is to ensure you have the support required to maximise the benefits of our software.
We recognise the power of knowledge and offer a comprehensive support packages to optimise the productivity of your organisation.
Our services and resources include:

1. Premium and standard care packages tailored for your organisation
2. Online resources at your finger tips
3. Customer portal for registered customers (coming soon)
4. Access to Intrahealth’s knowledge library
5. Download of product builds for a number of Intrahealth products
6. Registration of product issues or questions (coming soon)
7. Access to a register of known product issues (coming soon)

Intrahealth’s dedicated first and second level support and application analysts are available to assist you with product understanding and specific support requirements. If you believe you would benefit from further product training one of our support analysts can organise an Intrahealth trainer-installer to visit you and provide training to advance your product understanding.

The Customer Service pages of Intrahealth’s website provide a full range of support resources to enable you to increase product knowledge and maximise the benefits of our software. At Intrahealth we recognise the importance of excellent customer service and care. Accordingly we are constantly updated and improving the Customer Service tools and resources available to you. Alongside the product help function, the Customer Service pages of our website and support analysts will be able to assist you with any product matters you may encounter.

Customer Service Contact numbers

New Zealand- 0508 300 900 (8:30am to 6:00pm)
After Hours  - 021 285 2287 (6:30am to 8:30am & 6:00pm to 10:00pm)

Australia      - 1800 766 800 (8:30am to 4:00pm EST)-5pm from 2 August 2009
After Hours  - 0011 64 212852287 (4:30am to 8:30am & 6:00pm to 8:00pm EST)

Canada         - 1800 7086 442 (7:00am to 7:00pm PST)
After Hours  - 6042192190 (7:00pm to 7:00am PST)

Non-Business Days 

New Zealand- Saturday & Sunday    021 285 2287 (8:00am to 8:00pm)

Australia-Saturday & Sunday    0011 64 212852287 (6:00am to  6:00pm EST)

Canada  - Saturday & Sunday    6042192190 (7:00pm to 7:00am PST)

Our customer support team is available to provide ongoing assistance on our toll free helpline during local office hours and can be contacted after hours on the Customer Service Contact numbers. 24hour support team access is available in Canada and is available for New Zealand and Australian sites on request.

Customers are able to lodge support matters via email or facsimile 24 * 7 * 365.

To assist you with maximizing your Profile investment return our team of experienced trainers are available to provide refresher, update and skill enhancement training.